Returns & Exchanges

Returns & Exchanges

Our Returns & Exchanges policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a return or exchange within a certain timeframe.

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Last updated: June 2024

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

6. Duties & Taxes

7. Order Cancellations

1. general

To start a return, you can contact us at info@plamenajewelry.com

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that the return shipping fee must be covered by the customer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original Plamena box packaging.

If your return is accepted, we’ll send you a return shipping adress, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

2. damages and issues

We stand behind the quality of our products, but sometimes mistakes can happen. If within 14 days of receiving your order, an item is: defective, broken or tarnished we will replace the item(s) for you. Our policy only applies to items that are defective, broken, or tarnished due to manufacturing defects. We cannot do anything about items that are damaged due to misuse, abuse, or normal wear and tear.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. exchanges

Plamena Jewelry gladly accept exchanges within 14 days of delivery.

If the item you received is unworn and undamaged with the original tag on it and no discount was applied, we will exchange it for a different product of equal or lesser value. This excludes all personalized items, as these items are final sale.

Once your exchange is received, it will be thoroughly inspected by our team.

Plamena Jewelry reserves the right to refuse exchanges or returns at any time.

4. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

5. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@plamenajewelry.com

6. duties & taxes

International customers may have to pay duties on taxes based on their country. It's the buyers responsibility to pay these fees. Every country is different and the cost will differ based on your countries policies for international shipments.

7. order cancellations

All orders placed are final.

About the Shop

Plamena is a jewelry brand designed to fill people with strength using top-quality, natural, certified gemstones and elegant, adjustable-size jewelry crafted by professional jewelry makers on the island of Bali.