Waranty

Warranty

Plamena Jewelry prioritizes exceptional quality in everything we do. We are committed to exceeding customer expectations by delivering superior products and outstanding service.

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Last updated: June 2024

1. General

2. Warranty Detail

3. Repair Detail

4. Out of Warranty Repairs

5. Shipping Costs

6. Customer Service

1. general

Given the high-quality craftsmanship of our products, it is rare for them to have defects. However, Plamena Jewelry guarantees that the products it manufactures and sells will be free from material and workmanship defects.

Plamena Jewelry will repair any product found to be defective due to manufacturing issues within one (1) months from the date of purchase, provided the original sales receipt is presented.

2. warranty detail

If a defect is confirmed, Plamena Jewelry will decide whether to repair or replace the item based on the nature of the fault. The resolution under this warranty is at the discretion of Plamena Jewelry. One of the most common issues we encounter is chain breakage, and we provide free repairs for any of issues within the one-month warranty period.

Our Warranty Additionally does not cover broken gemstones caused by the customer. Any damage caused by the customer due to negligence or stress on the item is also not covered. Furthermore, the warranty is void if any external repair attempts are made.

3. repair detail

All the metal chains and locks can be replaced without complete item replacement. Metal work repairs depend on the extent or location of the damage or issue, in this case, the item in question must be returned for evaluation.

*All gold-plated items and rhodium plated require a new round of plating after repair.

4. out of warranty repairs

If an item breaks outside of the one (1) month warranty period or if the damage is not considered a fault, Plamena Jewelry will endeavor to provide an affordable and fair solution for repairing the item in question. All costs associated with such repairs will be the responsibility of the customer.

5. shipping costs

Customers are responsible for all shipping costs.

6. customer service

For all customer service enquiries, please email us at info@plamenajewelry.com

Why Choose Us?

Inspiring Assortment

Best gemstones
in the world

Handmade

Handcrafted on Bali

Worry Free

Returns and jewelry Warranty

Quality Control

Double quality control
before shipping

Gemmological Certification

Gem Authenticity

Eco Conscious

Using eco-friendly materials

About the Shop

Plamena is a jewelry brand designed to fill people with strength using top-quality, natural, certified gemstones and elegant, adjustable-size jewelry crafted by professional jewelry makers on the island of Bali.